Email Us at [email protected]
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Email Us at [email protected]
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Whenwill my order be shipped?
There is a 24-48 hour processing time for all ordersregardless of their shipping method. However, we strive to ship orders out asquickly as possible.
We process orders from 8:30AM ET - 3:30PM ET Monday-Friday.
We do not process orders on Weekends and major U.S holidays.
Our daily shipping cutoff time is 3:30PM ET. If you receive a tracking numberafter our cutoff time, then your order was prepared but may not have left ourfacility.
Please note: Orders of $400 or more will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $200 or more are shipped with signature confirmation (Someone must be available to sign for the package).
Where do you Ship From?
Hardware orders are shipped from our warehouse in Woodside, NY 11377
Flavored Eliquid and flavored pod orders are shipped from our warehouse inNorwich, CT 06360
StateRegulations & Compliance:
Due torecent changes in vape regulations, there are certain states and cities that weno longer ship to or no longer ship flavored products to. Please check withyour local government for any other rules and regulations pertaining to vapingand purchasing vape related products.
We are unable to ship any Vape Related Products to:
We areunable to ship any E-liquids to:
If you are in one of the affected states and place an order containing arestricted item, the restricted item will be removed from your order andrefunded while the rest of the order will be processed and shipped normally oryour order also may be cancelled and refunded entirely.
EstimatedTransit Times:
Transittimes does not include our 24-72 hour processing time. We do not guaranteetransit times and shipping fees are nonrefundable.
** In compliance with the new PACT act regulations all orders will be subjectto an additional shipping charge for Adult Signature **
AdultSignature:
An AdultSignature fee is added to all orders regardless of shipping method. Adultsignature upon delivery is required per regulations and cannot be waived. AdultSignature and shipping costs are non refundable.
Late Shipments
We do not guarantee transit times and shipping fees are nonrefundablethrough us.
However, the shipping methods listed below are guaranteed directly through theshipping carrier with certain exceptions. These exceptions are usually weatherdelays and failed delivery attempts. For more information, please contact usvia email at [email protected].
Order Tracking:
Onceyour order has been shipped, the tracking number will be sent to the emailaddress registered to your account. This information can also be viewed whenlogged into your account in the "my account" page or by clickinghere.
Please do not be alarmed if the delivery confirmation for your package has notupdated in a few days. Delivery confirmation does not update until the packagehas reached a sorting facility. There are no updates in between.
Incompleteor Incorrect Address Submissions:
Pleasereview your shipping address carefully when placing an order. Errors in theshipping address will cause delays in transit times or returned orders. We willnot reship the order until it is returned to us by the courier and the customerhas paid for the cost to reship the order.
How arereplacement parts shipped?
ALL replacement shipments and warrantyshipments are shipped using standard shipping.
